1
Return Window
Customers may request product returns within seven (7) days from the date of order delivery.
2
Eligibility for Returns
Products must fulfill the following conditions:
- Be completely unused and in original condition.
- Include original tags, packaging, and all accessories.
- Be accompanied by valid proof of purchase (invoice/receipt).
The Company reserves the right to reject returns that fail to meet these criteria.
3
Non-Returnable Items
Unless legally required, the following categories are non-returnable:
- Personalized or customized items
- Intimate apparel and hygiene-sensitive items
- Products damaged due to customer misuse
- Clearance or final-sale products
4
Refund Process
Approved refunds will be processed within seven (7) to fourteen (14) business days back to the original payment method.
Shipping charges are generally non-refundable unless the return is due to an error originating from the Company.
5
Damaged or Incorrect Items
Customers must notify us within forty-eight (48) hours of receiving damaged, defective, or incorrect products.
Photographic or video evidence may be required for inspection and verification.
6
Order Cancellation
Orders may be cancelled freely before dispatch. Once shipped, cancellations will follow the standard return process upon delivery.
7
Contact Support
For return requests, cancellations, or refund status inquiries, please contact us:
Company: AlphaWear Life Style Pvt. Ltd.
Address: Kalikapur, Kabirajpara, Kaliachak, Malda – 732201, West Bengal, India
Email: info@alphawearlifestyle.com
Phone: +91 6296961230