1
Purpose
AlphaWear Life Style Pvt. Ltd. is committed to resolving consumer and Direct Seller grievances promptly, fairly, and transparently in accordance with applicable Indian laws.
2
Company Details
AlphaWear Life Style Pvt. Ltd.
Kalikapur, Kabirajpara, Kaliachak, Malda – 732201, West Bengal, India
Email: info@alphawearlifestyle.com
Phone: +91 6296961230
3
Grievance Officer
You can reach out directly to our appointed Grievance Officer for unresolved complaints:
Officer Name: [To Be Appointed]
Email: info@alphawearlifestyle.com
Contact Number: +91 6296961230
4
Complaint Submission
Consumers and Direct Sellers may submit complaints relating to:
- Product quality
- Delivery issues
- Refunds and returns
- Billing disputes
- Direct Seller conduct
- Misleading advertisements
- Privacy concerns
5
Resolution Timeline
Acknowledgement: Within 48 hours
Investigation: Within 7 business days
Final Resolution: Within 30 days from receipt of complaint
6
Escalation & Record Keeping
Escalation: If a complainant is dissatisfied with the resolution, the matter may be escalated to senior management or pursued through lawful remedies available under Indian law.
Record Keeping: The Company shall maintain all grievance records for regulatory and compliance purposes.